Public Insurance Adjusting Services
Licensed Texas public insurance adjuster representation to help property owners understand estimates, document damages, and navigate the claim process.
Public Insurance Adjusting Services — “Claim Specialist”
Your claim. Our expertise. Your recovery.
- Xactimate
- Carrier-standard estimating
- Every stage
- Pre-build to final invoice
- All parties
- Building Owners, Homeowners, Contractors, and Attorneys
What we do
Public Adjusting, Supplementing and Property Inspection Services
Primo Claims provides public insurance adjusting services to assist and advocate for policyholders throughout the claim process. We inspect and document property damage, review carrier estimates, identify omitted or underpaid items, prepare detailed scopes of loss, organize supporting documentation, communicate with the insurance carrier, and negotiate the claim on the policyholder’s behalf.
Primo Claims also provides supplemental estimating and property inspection services for contractors, property owners, and attorneys. These services include pre-construction and post-construction estimates, Xactimate estimating, carrier scope reviews, supplemental estimates, damage inspections, repairability evaluations, scope comparisons, code and manufacturer research, and written claim documentation.
Supplemental Estimating and Consulting Services
Pre-construction and post-construction estimates, Xactimate scope development, carrier estimate reviews, and supplemental estimate preparation.
Property Inspection Services
Property and construction inspections, damage documentation, repairability evaluations, and written narratives to support the claim.
A clear, documented process
01
Intake / Origination
Open the new client, property, and claim file, gather the available policy and loss information, collect supporting documents, and notify the insurance carrier when applicable.
02
Estimate / Inspection
Schedule and complete the property inspection, assess and document the damage, review existing estimates, and prepare the applicable carrier, contractor, or Primo Claims scope.
03
Negotiation
Submit supporting documentation and demand packages, communicate with the insurance carrier, negotiate the claim scope and pricing, and work toward a documented settlement offer.
04
Settled / Invoicing
Record accepted settlement offers, prepare proofs of loss when applicable, calculate the appropriate fee under the client’s agreement, and generate and send the client invoice.
05
Ready to Close
Track final payments, confirm that funds have cleared, document deposits and disbursements, reconcile the transaction ledger, and close the file as settled or closed without payment.
About Primo Claims
How Primo Claims Can Help
Primo Claims LLC provides public insurance adjusting, supplemental estimating, construction estimating, claim consulting, and inspection services. We combine extensive construction experience with detailed claim documentation to identify missing scope, pricing discrepancies, code requirements, manufacturer specifications, and other items that may affect the value of a property claim.
Advocacy for Policyholders
Primo Claims advocates for policyholders throughout the insurance claim process. As your public insurance adjuster, we inspect and document the damage, review the carrier's estimate and applicable coverage, prepare a detailed scope of loss, identify omitted or underpaid items, organize supporting evidence, communicate directly with the insurance carrier, and negotiate toward a fair and properly documented claim resolution.
We represent the interests of the insured—not the insurance carrier—while keeping the policyholder informed from the initial claim review through settlement and closeout.
Estimating, Supplemental and Inspection Services
Primo Claims also assists contractors, property owners, and attorneys with:
- Pre-construction and post-construction estimates
- Xactimate estimates and scope development
- Carrier estimate reviews
- Supplemental estimate preparation
- Scope and pricing comparisons
- Code and manufacturer specification research
- Property and construction inspections
- Damage documentation and written narratives
- Repairability and scope-of-work evaluations
- Claim documentation and consulting support
- Expert consulting for attorneys and construction-related disputes
Our goal is to present a clear, accurate, and well-supported scope so every legitimate line item is properly documented and considered.
Our Mission
The mission of Primo Claims is to bring clarity, accuracy, and accountability to the property claim and construction estimating process. We advocate for policyholders, support contractors and attorneys with reliable documentation, and use real-world construction experience to develop detailed, defensible scopes of work. Our commitment is to help every client understand the claim, make informed decisions, and pursue a fair outcome supported by the facts.
Meet the Founder
Chris Gonzales
Chris Gonzales founded Primo Claims after more than 15 years in the roofing and construction industry. His experience includes installation, service, production, reconstruction, estimating, claim documentation, and negotiations with insurance carriers.
As a licensed Texas Public Insurance Adjuster and experienced construction estimator, Chris created Primo Claims to help property owners and contractors understand complex estimates, identify missing or underpaid items, document covered damages, and navigate the claim process with clarity and confidence.
Primo Claims provides public insurance adjusting services in Texas and supplemental estimating and consulting services in Texas, Oklahoma, Kansas, and Colorado.
Client intake
Start your process
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